1. 7-Day Money-Back Guarantee
You are eligible for a full refund within 7 days of your original purchase date if you are not satisfied with our IPTV service.
Refund requests made after 7 days from the purchase date are not eligible, except in cases of:
Duplicate billing
Failure to activate the service on our end
2. Refund Eligibility Criteria
To qualify for a refund, the following conditions must be met:
Your request must be submitted within 7 days of the original transaction
You must provide a valid reason for dissatisfaction (e.g., inability to connect, technical issues we cannot resolve)
Your account must not violate our Terms of Service
You must not be using a trial period (if offered)
Refunds will not be issued for reasons outside of IPTVHD’s control, such as ISP blocks, unsupported devices, or VPN restrictions.
3. Non-Refundable Items
Please note the following non-refundable circumstances:
Subscription renewals or reactivations
Plans purchased with promotional discounts
One-time setup or activation fees, if applicable
Services used in violation of our Terms of Service
Issues caused by third-party hardware/software conflicts or blocked ISPs
4. How to Request a Refund
To request a refund:
Email us at support@iptvhd.store within 7 days of your purchase
Include your order number, email used for registration, and a brief reason for the request
Our support team will review your request and respond within 1–3 business days
If approved, your refund will be issued to the original payment method used during checkout.
5. Processing Time
Approved refunds are processed within 3–5 business days, depending on your payment provider. You will receive a confirmation email once the refund has been initiated.
6. Policy Changes
IPTVHD reserves the right to modify or update this refund policy at any time without prior notice. The latest version will always be available at https://iptvhd.store/refund-policy.
7. Contact Us
If you have questions about this refund policy, contact us at:
📧 Email: support@iptvhd.store
🌐 Website: https://iptvhd.store